| Managing
judgment
• Judgment can immobilize clinicians
• Hold judgment and make and inquiry
Respect can alter the perception of judgment and
as depth of respect is developed judgment will come to the fore
less readily. However it can be a powerful force in a clinical encounter.
Experiencing judgment can shut down a clinician attempting to work
collaboratively. This is because of our understanding that communicating
the judgment is unlikely to be helpful. An obvious alternative is
silence. However, this may mean that an opportunity is lost. Where
the clinician is experiencing judgment we may well be responding
to something of significance. There are also situations where we
cannot afford to be silent when experiencing judgment as there may
be significant issues relevant to the safety or well being of the
person which need to be addressed.
A more effective alternative to silence is to 'hold
the judgment and make an inquiry'. This inquiry needs to be made
with an attitude of profound respectfulness holding a readiness
to hear the answer. General examples might include:
- “How well does that work for you?”
- “How did you make that decision?”
In listening to parents speaking in a disparaging
way to children:
- “Is this news to Johnny?”
- “What are you hoping he will take from this?”
In the process of exploration of this kind many
surprises are possible.
An example of this comes from a father with a history
of drug addiction and criminal charges. He showed reluctance even
to engage in conversation around contact with his eight year old
son who was experiencing difficulties. This apparent lack of interest
in contact with his son was perceived by the staff with judgment.
However, respectful inquiry with working in the present moment opened
a fruitful inquiry:
- "I notice when I asked you about contacts with your son
the expression on your face changed. There was a slight frown."
- "I don’t want to visit him."
- "I notice as you say this you shift in your seat and
look away. Is there some discomfort in talking about visiting
[son]?"
-
[Interval while man sat in still silence,
then replied quietly, looking down with emotion]
-
"I don’t want him to have a father
like me."
This opened the way for a conversation about his
intentions re parenting (the kind of father he did want his son
to have) and his desire to be the positive role model for his son
that he never had, what might be the first signs of change in that
direction and the steps he might take to increase the likelihood
of it coming about. |